JAC Global Service System
Service Concept: Hearty Service, Cooperative Operation
Service Philosophy: Accurate Information, Quick Response, Effective Solutions, High Level of Satisfaction
Service Center Network
Overall Quality Assurance Model
JAC will undertake the approved cost of claimed automotive products, service costs and other expenses.
1. The relatively high cost includes expense auditing, investment in human resources, and high requirements for long-term stationed staff.
2. The model allows service providers to stand on the side of the end customer.
3. Accumulated experience will gradually become an integral core of new products.
JAC Direct Service Model
The commercial vehicle factory in Vietnam is equipped with an extensive service center and service network.
1. JAC is on its way to becoming a world-class car brand for its excellent services.
2. We've built a training center to train international talents in offering JAC services.
3. We heavily invest in human resources and hold high requirements for staff.
4. The model provides stockholding partners with an integrated market for marketing and services.
Three-Level Service Network Layout
1. JAC customer service department
The JAC customer service department guides and manages the operations of our global service network. Branch offices are stationed in Asia, Africa, Europe and America.
2. JAC offices, JAC service centers, JAC spare parts centers
JAC builds management centers, direction centers and support centers for local services.
3. JAC service stations
We have established JAC service stations in more than 100 countries in Africa, Asia, Europe, America and the Middle East. The average sales volume has a year-on-year increase of 80%.